Shipping policy

Shipping Policy (B2B Wholesale & International Logistics)

This Shipping Policy applies to all orders placed with Tshicom, a professional supplier of two-way radio accessories, communication equipment parts, and OEM/ODM industrial solutions.

By placing an order on our website, you agree to the terms described below.

1. Global Shipping Coverage
Tshicom provides worldwide shipping services to support global B2B customers, including distributors, wholesalers, and OEM/ODM partners.

We work with reliable international logistics providers to ensure stable and efficient delivery.

2. Processing Time
Order processing time depends on product type and order volume:

- Standard products: 2–5 business days  
- Customized OEM/ODM products: 7–20 business days (depending on requirements)

Processing time does not include shipping transit time.

3. Shipping Methods
We use multiple international shipping methods based on destination, order size, and urgency, including:

- Express delivery (DHL / FedEx / UPS)  
- Air freight  
- Sea freight (for bulk orders)

The most suitable shipping method will be selected based on order requirements and cost efficiency.

4. Delivery Time
Estimated delivery time varies by destination:

- Express shipping: 5–10 business days  
- Air freight: 7–15 business days  
- Sea freight: 20–45 days (bulk orders)

Delivery times are estimates and may be affected by customs clearance, weather conditions, or logistics delays.

5. Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

These charges are the responsibility of the buyer unless otherwise agreed in writing.

Tshicom is not responsible for delays caused by customs procedures.

6. Order Tracking
Once your order has been shipped, tracking information will be provided via email or directly through our sales team.

Buyers can monitor shipment status using the provided tracking number.

7. Shipping Delays
While we aim to ensure timely delivery, delays may occur due to:

- Customs inspections  
- Carrier delays  
- Peak season logistics congestion  
- Force majeure events

Tshicom will assist customers in tracking and resolving shipping issues where possible.

8. Damaged or Lost Shipments
If goods are damaged during transit or lost in shipment, customers must report the issue within 7 days of receipt (or expected delivery date).

We will work with logistics partners to investigate and provide appropriate solutions.

9. Bulk & OEM Shipping Solutions
For large volume or OEM/ODM orders, customized shipping solutions such as pallet shipping, consolidated cargo, or sea freight arrangements are available.

Our team will provide optimized logistics plans based on order requirements.

10. Contact Information
For any shipping-related inquiries, please contact our sales or logistics support team with your order details.